Remote Senior IT Software Architect - CX Platform Lead

DIRECTV; Virginia Beach (VA); Remote; USD 163,000 - 244,000; Full time

Job summary

DIRECTV is seeking a Principal IT Software Engineer 1 to set architectural direction and lead end-to-end design across multiple teams for CX orchestration on AWS, Genesys Cloud, and Salesforce.

You will mentor engineers, drive multi-PI roadmaps, and partner with leadership to mitigate risk while delivering high-availability systems. This remote role supports US operations with a market-competitive base salary and strong opportunities to influence platform strategy.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience.
• 3–5 years in progressive software engineering with lead/senior roles.
• Extensive experience with Salesforce CRM integrations.
• Experience with AWS, Terraform, and REST/SOAP web services.
• Proven ability to influence technical direction at an enterprise level.

Responsibilities

• Architect and deliver complex cross-system solutions across multiple teams.
• Set technical direction and establish architectural standards.
• Lead data pathways and integrations with CRM, AI platforms, and APIs.
• Facilitate architectural review boards and governance forums.
• Drive technical roadmaps and multi-quarter initiatives.
• Act as primary escalation point for high-risk problems.
• Mentor senior engineers and tech leads.
• Promote coding standards, tooling strategy, and quality processes.
• Identify systemic risks and shape mitigation strategies.
• Represent engineering in cross-functional strategic discussions.
• Evaluate emerging tech and advise on adoption.
• Lead technical due diligence on build-vs-buy and migrations.
• Drive production issue resolution with cross-team coordination.

Skills

Architectural leadership

Mentoring

Executive communication

Agile SAFe

Strategic thinking

Education

Bachelor's degree in CS/Engineering or related field

Equivalent practical experience

Tools

Salesforce

AWS

Terraform

REST APIs

Job description

DIRECTV is seeking a Principal IT Software Engineer 1 to set architectural direction and lead end-to-end design across multiple teams for CX orchestration on AWS, Genesys Cloud, and Salesforce.

You will mentor engineers, drive multi-PI roadmaps, and partner with leadership to mitigate risk while delivering high-availability systems. This remote role supports US operations with a market-competitive base salary and strong opportunities to influence platform strategy.