Remote Senior IT Software Architect - CX Platform Lead

DIRECTV

Virginia Beach (VA)

Remote

USD 163,000 - 244,000

Full time

5 days ago
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Job summary

DIRECTV is seeking a Principal IT Software Engineer 1 to set architectural direction and lead end-to-end design across multiple teams for CX orchestration on AWS, Genesys Cloud, and Salesforce.

You will mentor engineers, drive multi-PI roadmaps, and partner with leadership to mitigate risk while delivering high-availability systems. This remote role supports US operations with a market-competitive base salary and strong opportunities to influence platform strategy.

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience.
  • 3–5 years in progressive software engineering with lead/senior roles.
  • Extensive experience with Salesforce CRM integrations.
  • Experience with AWS, Terraform, and REST/SOAP web services.
  • Proven ability to influence technical direction at an enterprise level.

Responsibilities

  • Architect and deliver complex cross-system solutions across multiple teams.
  • Set technical direction and establish architectural standards.
  • Lead data pathways and integrations with CRM, AI platforms, and APIs.
  • Facilitate architectural review boards and governance forums.
  • Drive technical roadmaps and multi-quarter initiatives.
  • Act as primary escalation point for high-risk problems.
  • Mentor senior engineers and tech leads.
  • Promote coding standards, tooling strategy, and quality processes.
  • Identify systemic risks and shape mitigation strategies.
  • Represent engineering in cross-functional strategic discussions.
  • Evaluate emerging tech and advise on adoption.
  • Lead technical due diligence on build-vs-buy and migrations.
  • Drive production issue resolution with cross-team coordination.

Skills

Architectural leadership
Mentoring
Executive communication
Agile SAFe
Strategic thinking

Education

Bachelor's degree in CS/Engineering or related field
Equivalent practical experience

Tools

Salesforce
AWS
Terraform
REST APIs

Job description

DIRECTV is seeking a Principal IT Software Engineer 1 to set architectural direction and lead end-to-end design across multiple teams for CX orchestration on AWS, Genesys Cloud, and Salesforce.

You will mentor engineers, drive multi-PI roadmaps, and partner with leadership to mitigate risk while delivering high-availability systems. This remote role supports US operations with a market-competitive base salary and strong opportunities to influence platform strategy.

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