Salesforce Technical Architect - Service Cloud & Genesys

Software Technology Inc.; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

Software Technology Inc. seeks a highly experienced Salesforce Technical Architect to lead CRM and contact-center transformations. You will define architecture across Sales, Service, and Experience Cloud, and design enterprise-grade integrations with Genesys Cloud CX.

The role requires hands-on Salesforce development, enterprise architecture experience, and strong stakeholder leadership. Strong focus on security, performance, and scalable CRM platforms.

Qualifications

• 10+ years of professional Salesforce experience.
• Minimum 3 years in a Salesforce Architecture or Technical Architect role.
• Hands-on integration of Salesforce with Genesys Cloud CX.
• Strong background in Service Cloud and enterprise CRM design.
• Experience with large-scale CRM platforms and security considerations.
• Bachelor's degree in a related field.

Responsibilities

• Define end-to-end Salesforce architecture aligned with business and security needs.
• Design solutions across Sales, Service, Experience, and Financial Cloud.
• Establish governance, standards, and best practices for development.
• Lead architecture workshops, reviews, and design sessions.
• Create and maintain HLD/LLD documentation.
• Review architecture, code, security, and integrations for quality.

Skills

Salesforce Architecture

Apex

Lightning Web Components

Service Cloud

Genesys Cloud CX integration

Enterprise Integrations

Security Architecture

Data Architecture

DevOps

Leadership & Stakeholder Communication

Enterprise CRM Transformation

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline

Tools

Genesys Cloud CX

Open CTI

Salesforce DX / CI/CD tooling

Job description

Software Technology Inc. seeks a highly experienced Salesforce Technical Architect to lead CRM and contact-center transformations. You will define architecture across Sales, Service, and Experience Cloud, and design enterprise-grade integrations with Genesys Cloud CX.

The role requires hands-on Salesforce development, enterprise architecture experience, and strong stakeholder leadership. Strong focus on security, performance, and scalable CRM platforms.