Senior Customer Support Specialist - Car Rentals

Enterprise Mobility; Freeport (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Rx,

Dental and Vision)

Life Insurance

Training and development

Job summary

Enterprise Mobility, the operator of Enterprise Rent-A-Car, National Car Rental, and Alamo brands, is hiring a Customer Assistance Representative Sr (CAR Sr) at our Freeport, IL location. You will assist customers in person and by phone, handle reservations and service tasks in a busy branch environment.

Starting pay is $17.00 per hour for a 40-hour week, with benefits including paid time off, employee discounts, retirement plan, health coverage, life insurance, and training opportunities.

Qualifications

• 18+ years old and eligible to work in the United States
• High School Diploma or GED required
• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years

Responsibilities

• Take incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Skills

Customer service

Reservations

Education

High School Diploma or GED

Job description

Enterprise Mobility, the operator of Enterprise Rent-A-Car, National Car Rental, and Alamo brands, is hiring a Customer Assistance Representative Sr (CAR Sr) at our Freeport, IL location. You will assist customers in person and by phone, handle reservations and service tasks in a busy branch environment.

Starting pay is $17.00 per hour for a 40-hour week, with benefits including paid time off, employee discounts, retirement plan, health coverage, life insurance, and training opportunities.