Senior Customer Care & Rental Support Specialist

Enterprise; Sturgis (MI); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo brands and is hiring a Customer Assistance Representative Sr (CAR Sr). The CAR Sr will deliver high‑quality service by assisting customers face‑to‑face and by phone at home‑city branches or airport locations in Michigan.

Salary is $18.00 per hour with locations in Sturgis and Coldwater; role requires working at both offices and involves reservations, quotes, and general administrative support to ensure smooth

Qualifications

• Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Customer service or sales experience required.
• Strong communication and multitasking abilities.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general questions; provide information and resolution.
• Manage outgoing calls for callbacks and miscellaneous inquiries.
• Provide high level of customer service in person and over the phone.
• Meet and greet customers warmly and assist with directions and general info.
• Assess rental needs and conditions at return; process returns and check‑ins.
• Market the company while assisting customers during pickup or drop‑off.
• Explain rental terms, vehicle features, and available services.
• Offer optional protections, upgrades, fuel options and equipment.
• Notify management of vehicle problems and maintenance needs.
• Perform administrative tasks: billing support, accounts receivable, logs, reports, and supplies.

Skills

Customer service

Sales experience

Administrative support

Education

High School Diploma or GED

Job description

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo brands and is hiring a Customer Assistance Representative Sr (CAR Sr). The CAR Sr will deliver high‑quality service by assisting customers face‑to‑face and by phone at home‑city branches or airport locations in Michigan.

Salary is $18.00 per hour with locations in Sturgis and Coldwater; role requires working at both offices and involves reservations, quotes, and general administrative support to ensure smooth