Onsite Customer Support Engineer - Memphis (AI Storage)

Drive Capital; Memphis (TN); On-site; USD 75,000 - 95,000; Full time

Job summary

Drive Capital is seeking a Resident Customer Support Engineer in Memphis, TN. This role involves daily technical operations and escalations, requiring a minimum of 5+ years experience in customer-facing roles with complex storage solutions. The position demands strong skills in Linux system administration, networking, and a thorough understanding of enterprise IT infrastructure. Candidates should be prepared for hands on work and possess excellent communication skills along with the ability to travel for around 20% of the time. Join us in supporting one of the fastest-growing infrastructure companies in the AI era.

Qualifications

• 5+ years of experience in customer-facing positions with complex storage solutions.
• Extensive knowledge in enterprise IT infrastructure and networking.
• Good understanding and experience in Linux system administration.

Responsibilities

• Handle daily technical operations and escalations for customer issues.
• Perform customer installations and upgrades.
• Lead monthly customer review meetings.

Skills

Customer Support

Linux System Administration

Networking

Scripting (bash)

Scale-out NAS Implementation

Education

MS or B.Sc. in CS, CE, EE or related fields

Job description

Drive Capital is seeking a Resident Customer Support Engineer in Memphis, TN. This role involves daily technical operations and escalations, requiring a minimum of 5+ years experience in customer-facing roles with complex storage solutions. The position demands strong skills in Linux system administration, networking, and a thorough understanding of enterprise IT infrastructure. Candidates should be prepared for hands on work and possess excellent communication skills along with the ability to travel for around 20% of the time. Join us in supporting one of the fastest-growing infrastructure companies in the AI era.