Senior Customer Support & Compliance Specialist

Republic Services, Inc.; Richmond (VA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

Health & dependent care accounts

Disability insurance

Life insurance

Employee Assistance Program

Employee discounts

401(k) plan

ESPP

Paid Time Off

Job summary

Republic Services, Inc. is seeking a Customer Support Specialist to assist customers, Sales, and operations by coordinating office services, data entry, forms, and reporting.

You will process orders, prepare correspondence, and help ensure customer satisfaction through accurate communications. Responsibilities include handling inquiries by phone/email, maintaining profiles and contracts, preparing manifests and reports, and supporting billing adjustments, while complying with regulations and

Qualifications

• 3+ years of related customer service experience.
• Knowledge of RCRA waste characterization and DOT regulations.
• Proficiency with MS Office Suite.
• Ability to coordinate multiple projects and work in a team.

Responsibilities

• Handle customer inquiries by phone, email or in person to obtain timely information.
• Coordinate and support documentation, forms, and profiles.
• Prepare manifests, reports and billing adjustments.
• Research operational questions and ensure accurate records.

Skills

Customer service

Active listening

Communication skills

Detail oriented

Teamwork

Problem solving

Tools

MS Office Suite

Job description

Republic Services, Inc. is seeking a Customer Support Specialist to assist customers, Sales, and operations by coordinating office services, data entry, forms, and reporting.

You will process orders, prepare correspondence, and help ensure customer satisfaction through accurate communications. Responsibilities include handling inquiries by phone/email, maintaining profiles and contracts, preparing manifests and reports, and supporting billing adjustments, while complying with regulations and