Hybrid Senior Waste Support Specialist

REPUBLIC SERVICES CUSTOMER RESOURCE CENTER WEST, LLC; York (York County); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

Retirement plan with company match

Employee Stock Purchase Plan (ESPP)

PTO

Job summary

Republic Services, Inc. is seeking a Sr. Customer Support Specialist to deliver exceptional service and waste support. You will handle inquiries, process orders, and coordinate logistics while mentoring teammates and resolving complex issues.

This hybrid role requires adaptability and accuracy in a fast-paced environment, with close collaboration across Sales, Operations, and Customer Support. A strong understanding of waste regulations and efficient data handling is essential.

Qualifications

• 4-7 years of progressively responsible experience in a customer-facing role.
• Experience in waste disposal, chemistry, or a related field preferred.
• Hybrid role based in the Atlantic north of Virginia; local office 4 days/week.

Responsibilities

• Deliver outstanding service to internal and external clients via phone, email, or in person.
• Mentor junior staff and provide escalated support to resolve complex issues.
• Coordinate office services, data entry, clerical work, and reports.
• Process orders, prepare correspondence, troubleshoot issues, and manage invoicing.
• Arrange trucking and logistics for waste transportation; work with Sales/Operations.
• Assist pricing by location, customer type, and regional market.

Skills

RCRA regulations

Data analysis

Customer service

Team collaboration

Tools

Microsoft Office

DocuSign

PDF writer

Job description

Republic Services, Inc. is seeking a Sr. Customer Support Specialist to deliver exceptional service and waste support. You will handle inquiries, process orders, and coordinate logistics while mentoring teammates and resolving complex issues.

This hybrid role requires adaptability and accuracy in a fast-paced environment, with close collaboration across Sales, Operations, and Customer Support. A strong understanding of waste regulations and efficient data handling is essential.