Client Support Specialist II - High-Volume CSR

Republic Services; Santa Fe Springs (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision

401(k) plan with company match

Employee stock purchase plan

Paid Time Off

Employee discount programs

Job summary

Republic Services in Santa Fe Springs, CA seeks a Customer Service Specialist to handle routine residential and commercial service calls, inquiries, and complaints with a focus on timely resolution. You will respond, research, and document interactions to ensure accurate billing and scheduling, under supervision of the Customer Service Supervisor.

The role emphasizes prompt, respectful service and professionalism, with opportunities to resolve moderately complex issues and contribute to a high

Qualifications

• High School diploma or GED.
• Six months of prior customer service experience in a high volume call center environment.

Responsibilities

• Respond promptly to routine customer service calls for residential and commercial matters.
• Address issues involving billing questions, service changes, price increases, and equipment issues.
• Return all calls, emails and faxes timely to ensure concerns are resolved.

Skills

Customer service

Call center

Education

High School diploma or GED

Job description

Republic Services in Santa Fe Springs, CA seeks a Customer Service Specialist to handle routine residential and commercial service calls, inquiries, and complaints with a focus on timely resolution. You will respond, research, and document interactions to ensure accurate billing and scheduling, under supervision of the Customer Service Supervisor.

The role emphasizes prompt, respectful service and professionalism, with opportunities to resolve moderately complex issues and contribute to a high