Senior Customer Support Specialist - ES Division

Republic Services; Dixon (CA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Dental plans and vision coverage

Health care spending accounts

Short- and long-term disability

Life insurance and AD&D

EAP

Employee discount programs

401(k) with match

ESPP

Paid Time Off

Benefits link

Job summary

Republic Services in Dixon, CA seeks a Customer Support Specialist to assist customers, Sales and Facility Operations by coordinating office services, data entry and reporting. The role ensures accurate waste profiles, processes orders and maintains customer records while facilitating clear internal and external communications.

Ideal candidates will have strong communication, attention to detail and familiarity with MS Office; knowledge of RCRA and DOT regulations is a plus.

Qualifications

• Customer service oriented with ability to listen to customers to understand requests.
• Strong communication skills and attention to detail.
• Ability to operate office equipment (scanner, copier, calculator, computer, fax).
• High level of professionalism and problem-solving capabilities.
• Knowledge of RCRA as it relates to waste characterization and processing.
• Familiarity with DOT regulations.
• Proficient with MS Office Suite for reports and documentation.
• Ability to identify trends and data patterns and coordinate multiple projects.

Responsibilities

• Communicates with customers by phone, email or in person to obtain information for accurate waste profile approval.
• Assists and supports internal and external customers and maintains profiles and filing systems.
• Prepares manifests, reports and waste shipment summaries; processes memos and correspondence.
• Reviews billing adjustments and supports regulatory compliance.
• Researches operational concerns and discrepancies; coordinates multiple tasks simultaneously.

Skills

Customer service

Active listening

Communication

Detail oriented

Office equipment

Professionalism

Problem solving

RCRA knowledge

DOT regulations

Data patterns

Multi-project coordination

Tools

Scanner

Copier

Calculator

Computer

Fax

MS Office Suite

Job description

Republic Services in Dixon, CA seeks a Customer Support Specialist to assist customers, Sales and Facility Operations by coordinating office services, data entry and reporting. The role ensures accurate waste profiles, processes orders and maintains customer records while facilitating clear internal and external communications.

Ideal candidates will have strong communication, attention to detail and familiarity with MS Office; knowledge of RCRA and DOT regulations is a plus.