Senior Customer Support & Compliance Coordinator

Republic Services; Browns Summit (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan with company match

ESPP

PTO

Job summary

Republic Services is seeking a Customer Support Specialist in North Carolina to coordinate office services, process orders, and support customers, sales and operations. You will maintain profiles, prepare reports, and ensure timely communications.

The role requires 3+ years in customer service, strong communication, and proficiency with MS Office. You will work in a team environment to resolve issues and improve service delivery while upholding regulatory requirements.

Qualifications

• 3+ years of related customer service experience.
• Strong communication and listening skills with attention to detail.
• Familiarity with MS Office and ability to operate office equipment.

Responsibilities

• Communicates with customers by phone, email or in person to attain information for accurate waste profile approval.
• Assists and provides support to internal and external customers.
• Assists customers with waste characterization and related documentation in accordance with regulations.
• Maintains customer profiles and contract filing system.
• Coordinates completion of profile forms and contract forms, collects deposits, and issues discontinuance orders.
• Researches operational concerns, questions and discrepancies.
• Prepares and transmits reports and waste shipment summaries.
• Prepares manifests for mailing, scanning, or emailing.
• Processes memos, correspondence, reports and other documents.
• Reviews billing adjustments.
• Performs other related duties as assigned.

Skills

Customer service

Active listening

Communication

Detail orientation

Multitasking

Tools

MS Office Suite

Job description

Republic Services is seeking a Customer Support Specialist in North Carolina to coordinate office services, process orders, and support customers, sales and operations. You will maintain profiles, prepare reports, and ensure timely communications.

The role requires 3+ years in customer service, strong communication, and proficiency with MS Office. You will work in a team environment to resolve issues and improve service delivery while upholding regulatory requirements.