Customer Care Specialist: Empathy-Driven Support

Liberty Waste Solutions; Raleigh (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Liberty Waste Solutions in Raleigh, NC is seeking a Customer Care Representative to deliver exceptional service and manage customer inquiries with accuracy and empathy.

The role handles inbound calls, resolves complaints, and meets performance metrics using the company’s phone system and SoftPak, with proficiency in Microsoft Office Suite.

Qualifications emphasize reliability, professional office attire, and the ability to work within set schedules in a team environment.

Qualifications

• Excellent communication and listening skills.
• Ability to resolve customer inquiries and complaints.
• Proficiency in Microsoft Office and basic system navigation.
• Professional appearance and reliability.

Responsibilities

• Achieve or exceed company-established goals for calls, talk time, wait time, and other performance metrics.
• Answer inbound calls professionally and courteously, providing accurate information.
• Handle customer complaints with empathy and timely resolution.
• Maintain positive and respectful interactions with customers.
• Follow all required safety policies and procedures.
• Prepare and submit daily, weekly, and monthly reports as required.
• Become proficient in SoftPak and the company phone system.
• Perform other job-related duties as assigned.

Skills

Microsoft Office

Communication

Active Listening

Complaint Resolution

Service Orientation

Time Management

Problem-Solving

Adaptability

Integrity & Confidentiality

Self-Motivation

Team Collaboration

Learning Company Systems

Tools

SoftPak

Job description

Liberty Waste Solutions in Raleigh, NC is seeking a Customer Care Representative to deliver exceptional service and manage customer inquiries with accuracy and empathy.

The role handles inbound calls, resolves complaints, and meets performance metrics using the company’s phone system and SoftPak, with proficiency in Microsoft Office Suite.

Qualifications emphasize reliability, professional office attire, and the ability to work within set schedules in a team environment.