Hybrid: Senior Waste Support Lead—Customer Escalations

Republic Services; Atlanta (GA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Employee stock purchase plan

PTO and retirement matching

Job summary

Republic Services is seeking a Lead Customer Support Specialist in the Atlanta area. The role focuses on delivering exceptional service, handling inquiries, processing orders, and guiding teams to ensure timely and accurate responses.

Ideal candidates will have experience with RCRA and DOT regulations, strong accounting awareness, and the ability to mentor others while coordinating with Sales, Operations, and Customer Support teams.

Qualifications

• Commitment to customer service and active listening.
• Ability to mentor junior staff on regulatory topics.
• Experience handling complex customer inquiries and billing issues.

Responsibilities

• Delivers outstanding service to clients via phone, email, or in person.
• Mentors Sr Customer Support Specialists and resolves complex issues.
• Establishes communication pathways for inquiries.
• Collaborates with teams to resolve concerns quickly.
• Manages data entry, records control, and report preparation.
• Assesses new waste profiles and inputs data into the system.

Skills

RCRA regulations

DOT regulations

Advanced accounting

Data analysis

MS Office

DocuSign

PDF tools

Teamwork

Customer service

Tools

Microsoft Office

DocuSign

PDF writer

Job description

Republic Services is seeking a Lead Customer Support Specialist in the Atlanta area. The role focuses on delivering exceptional service, handling inquiries, processing orders, and guiding teams to ensure timely and accurate responses.

Ideal candidates will have experience with RCRA and DOT regulations, strong accounting awareness, and the ability to mentor others while coordinating with Sales, Operations, and Customer Support teams.