Senior Customer Support & Compliance Specialist

Republic Services; Richmond (VA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

PTO

401(k) match

Employee discounts

Job summary

Republic Services in Richmond, VA (ES Division) seeks a Customer Support Specialist III to support customers, Sales, and Operations by coordinating office services, processing orders, and preparing reports. You will help ensure timely responses and accurate waste profile approvals while maintaining customer records.

The role requires 3+ years of customer service experience, strong communication, attention to detail, and ability to manage multiple tasks in a team environment.

Qualifications

• 3+ years related customer service experience.

Responsibilities

• Communicates with customers by phone, email or in person to obtain information for accurate waste profile approval.
• Assists customers with waste characterization and related documentation in compliance with regulations.
• Maintains customer profiles and contract filing system.
• Prepares and transmits reports and waste shipment summaries.
• Reviews billing adjustments and processes memos and correspondence.

Skills

Customer service

Communication

Detail oriented

Multitasking

Teamwork

Problem solving

Office equipment

Tools

MS Office Suite

Job description

Republic Services in Richmond, VA (ES Division) seeks a Customer Support Specialist III to support customers, Sales, and Operations by coordinating office services, processing orders, and preparing reports. You will help ensure timely responses and accurate waste profile approvals while maintaining customer records.

The role requires 3+ years of customer service experience, strong communication, attention to detail, and ability to manage multiple tasks in a team environment.