Escalations & Customer Experience Specialist

Republic Services; Town of Prairie du Sac (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Retirement plan with company match

Employee discount programs

Paid Time Off

Job summary

Republic Services, a leading environmental services company, is seeking a Customer Care Specialist to resolve complex escalated requests with care and accuracy. You will collaborate with supervisors and BU/CRC teams to deliver customer-centric solutions.

The role emphasizes professional communication, data entry into company systems, and continuous improvement in handling escalations and inquiries. Join a team focused on reliable outcomes and customer obsession.

Qualifications

• Minimum 2 years of experience providing service in a call center or customer service environment.
• Experience handling escalated customer service issues and inquiries.
• Experience responding to inbound customer inquiries, upselling, and closing opportunities.

Responsibilities

• Provide resolution of complex escalated customer service concerns with guidance from supervisor.
• Respond professionally and empathetically to escalated customer concerns to meet needs and expectations.
• Monitor and follow up on calls and emails to ensure clear understanding and resolution.

Skills

Customer service experience

Escalation management

Interpersonal communication

Problem-solving

CRM tools

Education

High school diploma or GED

Tools

Salesforce

RISE

Knowledge Management Tool

Billing systems

Job description

Republic Services, a leading environmental services company, is seeking a Customer Care Specialist to resolve complex escalated requests with care and accuracy. You will collaborate with supervisors and BU/CRC teams to deliver customer-centric solutions.

The role emphasizes professional communication, data entry into company systems, and continuous improvement in handling escalations and inquiries. Join a team focused on reliable outcomes and customer obsession.