Senior Customer Success Specialist

Simco Electronics; Redmond (WA); On-site; USD 41,000 - 47,000; Full time

Job summary

SIMCO Electronics in Redmond, WA seeks a Customer Success Representative C to lead customer interactions and ensure service excellence. You will be the primary contact for inquiries, scheduling, and updates, coordinating with internal teams to resolve issues promptly.

The ideal candidate has at least five years of customer service experience, strong multitasking, and proven ability to guide and develop team members while maintaining professional communication across channels.

Qualifications

• Minimum of 5 years of relevant customer service experience.
• Strong multitasking skills and ability to train and lead team members effectively.

Responsibilities

• Serve as an enthusiastic ambassador for SIMCO’s Mission and Service, ensuring a high level of customer satisfaction.
• Foster strong relationships with valued customers, serving as a reliable and trusted service advisor.
• Schedule, process, and update equipment service requests, including calibration and repair services.
• Handle escalated inquiries and complaints with a focus on resolution and maintaining customer satisfaction.

Skills

Customer service

Team leadership

MS Office

Tools

MS Office

Job description

SIMCO Electronics in Redmond, WA seeks a Customer Success Representative C to lead customer interactions and ensure service excellence. You will be the primary contact for inquiries, scheduling, and updates, coordinating with internal teams to resolve issues promptly.

The ideal candidate has at least five years of customer service experience, strong multitasking, and proven ability to guide and develop team members while maintaining professional communication across channels.