Customer Success Specialist — Delight & Resolve

Simco-Electronics; Redmond (WA); On-site; USD 30,307 - 37,195; Full time

Job summary

SIMCO Electronics in Seattle/Redmond, WA is seeking a Customer Success Representative A to be the primary contact for customer inquiries, service requests, and issue resolution. Youll coordinate with internal teams to meet customer needs promptly and maintain clear communication.

The role requires attention to detail, adaptability, and a commitment to continuous improvement in service delivery. A high school diploma and 1 year of customer service experience are required.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of relevant customer service experience.

Responsibilities

• Serve as primary contact for scheduling, processing, and updating equipment service requests including calibration/repair services.
• Handle inbound and outbound communication via phone, email, and other platforms with clarity and professionalism.
• Accurately document all customer interactions and service requests in the appropriate systems.
• Prepare and present service activity reports to supervisors and collaborate with internal teams.
• Organize and maintain customer records, including shipping forms and field service reports.

Skills

Customer service

Communication

Active listening

Time management

Multitasking

Professional demeanor

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

SIMCO Electronics in Seattle/Redmond, WA is seeking a Customer Success Representative A to be the primary contact for customer inquiries, service requests, and issue resolution. Youll coordinate with internal teams to meet customer needs promptly and maintain clear communication.

The role requires attention to detail, adaptability, and a commitment to continuous improvement in service delivery. A high school diploma and 1 year of customer service experience are required.