Customer Success Specialist: Relationship Builder & Problem Solver

SIMCO Electronics; Allentown (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Job summary

SIMCO Electronics CSR B role focuses on delivering exceptional customer experiences as the main contact for inquiries, service requests, and issue resolution.

You will coordinate with internal teams, maintain detailed customer records, and ensure clear, professional communication across channels. A minimum of three years in customer service is required, with proactive problem-solving and teamwork emphasized.

Qualifications

• Minimum of 3 years of relevant customer service experience required.
• Strong multitasking skills and ability to mentor others in CSR processes.

Responsibilities

• Serve as primary contact for scheduling, processing, and updating service requests.
• Handle inbound and outbound calls and emails with clear communication.
• Document all customer interactions and maintain accurate records.
• Monitor the Delayed Delivery Report (DDR) and address delays professionally.
• Collaborate with internal teams to coordinate service workflows.
• Proactively share customer feedback to improve service quality.

Skills

Microsoft Office

Communication

Problem-solving

Active listening

Time management

Multitasking

Customer-focused

Tools

CRM system

MS Excel

Job description

SIMCO Electronics CSR B role focuses on delivering exceptional customer experiences as the main contact for inquiries, service requests, and issue resolution.

You will coordinate with internal teams, maintain detailed customer records, and ensure clear, professional communication across channels. A minimum of three years in customer service is required, with proactive problem-solving and teamwork emphasized.