Customer Success Rep A

Simco-Electronics; Redmond (WA); On-site; USD 30,307 - 37,195; Full time

Job summary

SIMCO Electronics in Seattle/Redmond, WA is seeking a Customer Success Representative A to be the primary contact for customer inquiries, service requests, and issue resolution. Youll coordinate with internal teams to meet customer needs promptly and maintain clear communication.

The role requires attention to detail, adaptability, and a commitment to continuous improvement in service delivery. A high school diploma and 1 year of customer service experience are required.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of relevant customer service experience.

Responsibilities

• Serve as primary contact for scheduling, processing, and updating equipment service requests including calibration/repair services.
• Handle inbound and outbound communication via phone, email, and other platforms with clarity and professionalism.
• Accurately document all customer interactions and service requests in the appropriate systems.
• Prepare and present service activity reports to supervisors and collaborate with internal teams.
• Organize and maintain customer records, including shipping forms and field service reports.

Skills

Customer service

Communication

Active listening

Time management

Multitasking

Professional demeanor

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Success Rep A

Seattle, Redmond, WA, US

Salary Range: $22.00 To $27.00 Hourly

Position Overview

Customer Success Representative A plays a critical role in ensuring exceptional customer experiences by acting as the primary point of contact for customer inquiries, service requests, and issue resolution. This position involves coordinating with internal teams to meet customer needs promptly, maintaining clear communication, and fostering positive relationships. The role requires attention to detail, adaptability, and a commitment to continuous improvement in service delivery.

Responsibilities and Duties: Customer Relationship Management

• Serve as an enthusiastic ambassador for SIMCO’s Mission and Service, ensuring a high level of customer satisfaction.
• Build and maintain positive, professional relationships with customers by addressing their needs effectively.
• Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services.
• Communication and Support:
• Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism.
• Address customer inquiries, provide updates on service status, and resolve complaints using the designated online system.
• Effectively transfer messages and requests to the appropriate internal personnel for swift resolution.
• Documentation and Organization:
• Accurately document all customer interactions, service requests, and status updates in the appropriate systems.
• Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms.
• Regularly review and update customer contact information to ensure accuracy.
• Reporting and Workflow Management
• Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally.
• Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback.
• Collaborate with internal teams to coordinate service workflows and ensure seamless communication.
• Proactively share customer feedback and insights with the team to improve overall service quality.
• Skills and Competencies
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Flexible and creative problem-solving skills and a proactive, customer-focused mindset
• Strong verbal and written communication skills, with the ability to clearly articulate solutions and updates.
• Exceptional active listening skills and the ability to empathize with customers.
• Time management and multitasking skills to handle multiple requests efficiently.
• Positive, solution-focused attitude with a commitment to accountability and self-improvement.
• Friendly, courteous, and professional demeanor that fosters trust and loyalty.
• Qualifications
• High school diploma or GED.
• Minimum of 1 year of relevant customer service experience required
• About Us
• SIMCO Electronics is the leading provider of calibration and software services for test and measurement instruments used in technology organizations. To learn more about SIMCO Electronics please site our home page at: https://www.simco.com/.