Customer Success Specialist: Service & Support

SIMCO Electronics; Redmond (WA); On-site; USD 52,000 - 66,000; Full time

Job summary

SIMCO Electronics is seeking a Customer Success Representative A to ensure exceptional customer experiences. You will be the main contact for inquiries, service requests, and issue resolution, coordinating with internal teams to meet customer needs and maintain clear communication.

In this role you will handle scheduling and updates for calibration and repair services, document interactions, and contribute to continuous service improvement while upholding SIMCO’s standards and values.

Qualifications

• High school diploma or GED is required.
• Minimum of 1 year of relevant customer service experience.

Responsibilities

• Serve as ambassador for SIMCO’s mission and service to ensure customer satisfaction.
• Build and maintain professional relationships by addressing customer needs.
• Schedule, process, and update equipment service requests including calibration and repair.

Skills

Microsoft Office

Customer-focused

Verbal & written comms

Active listening

Time management

Education

High school diploma or GED

Tools

CRM system

Job description

SIMCO Electronics is seeking a Customer Success Representative A to ensure exceptional customer experiences. You will be the main contact for inquiries, service requests, and issue resolution, coordinating with internal teams to meet customer needs and maintain clear communication.

In this role you will handle scheduling and updates for calibration and repair services, document interactions, and contribute to continuous service improvement while upholding SIMCO’s standards and values.