Customer Success & Service Specialist

Socket.dev

Allentown (Lehigh County)

On-site

USD 42,000 - 60,000

Full time

14 days+

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Job summary

SIMCO is seeking a Customer Success Representative B to serve as the primary contact for inquiries, service requests, and issue resolution. You will collaborate with internal teams to ensure timely responses and maintain professional relationships with customers.

The role emphasizes independent judgment, problem-solving, and operating with strong attention to detail. You will manage scheduling and updates for equipment service, calibration, and repair, document interactions, and prepare service

Qualifications

Associate degree or equivalent experience required.
Minimum of 3 years of relevant customer service experience.
Proficient in MS Office and ability to use designated service systems.

Responsibilities

Serve as primary contact for scheduling, processing, and updating equipment service requests (calibration/repair).
Handle inbound/outbound communication via phone, email, and other platforms with professionalism.
Accurately document all customer interactions, service requests, and status updates in the system.
Monitor Delayed Delivery Report (DDR) and assist in resolving delayed items.
Prepare and present service activity reports to supervisors and share customer feedback with the team.