Customer Success Specialist: Service & Support

SIMCO Electronics, Inc.; Seattle (WA); On-site; USD 30,307 - 37,195; Full time

Job summary

SIMCO Electronics, Inc. is seeking a Customer Success Representative A in Seattle to serve as the main point of contact for customers, manage inquiries, and coordinate service requests including calibration and repair.

You will maintain clear communication, build strong relationships, and collaborate with internal teams to ensure timely issue resolution and high customer satisfaction.

Qualifications

• High school diploma or GED is required.
• Minimum of 1 year of relevant customer service experience.
• Proficient in Microsoft Office applications.

Responsibilities

• Serve as the primary contact for customer inquiries, service requests, and issue resolution.
• Coordinate with internal teams to meet customer needs promptly.
• Schedule, process, and update equipment service requests, including calibration and repair services.

Skills

Microsoft Office

Customer service

Communication

Active listening

Time management

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

SIMCO Electronics, Inc. is seeking a Customer Success Representative A in Seattle to serve as the main point of contact for customers, manage inquiries, and coordinate service requests including calibration and repair.

You will maintain clear communication, build strong relationships, and collaborate with internal teams to ensure timely issue resolution and high customer satisfaction.