Senior Customer Success Specialist

Simco-Electronics; Allentown (Lehigh County); On-site; USD 30,000 - 33,000; Full time

Job summary

SIMCO-Electronics in Allentown, PA is seeking a Customer Success Representative B to serve as the primary liaison for customer inquiries, service requests, and issue resolution. You will collaborate with internal teams to ensure timely, clear communication and strong relationships with customers.

The CSR B role emphasizes independent judgment, problem solving, and attention to detail to improve service delivery.

Qualifications

• Minimum of 3 years of relevant customer service experience required.
• Strong multitasking skills and ability to mentor others in CSR processes.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Excellent communication and problem-solving abilities.

Responsibilities

• Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services.
• Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction.
• Accurately document all customer interactions, service requests, and status updates in the appropriate systems.
• Prepare and present service activity reports to supervisors and coordinate service workflows with internal teams.

Skills

Multitasking

Mentoring CSR

Communication

Problem solving

Active listening

Time management

Professional demeanor

Empathy

Tools

Microsoft Office

Job description

SIMCO-Electronics in Allentown, PA is seeking a Customer Success Representative B to serve as the primary liaison for customer inquiries, service requests, and issue resolution. You will collaborate with internal teams to ensure timely, clear communication and strong relationships with customers.

The CSR B role emphasizes independent judgment, problem solving, and attention to detail to improve service delivery.