Customer Success Rep A

SIMCO Electronics, Inc.; Seattle (WA); On-site; USD 30,307 - 37,195; Full time

Job summary

SIMCO Electronics, Inc. is seeking a Customer Success Representative A in Seattle to serve as the main point of contact for customers, manage inquiries, and coordinate service requests including calibration and repair.

You will maintain clear communication, build strong relationships, and collaborate with internal teams to ensure timely issue resolution and high customer satisfaction.

Qualifications

• High school diploma or GED is required.
• Minimum of 1 year of relevant customer service experience.
• Proficient in Microsoft Office applications.

Responsibilities

• Serve as the primary contact for customer inquiries, service requests, and issue resolution.
• Coordinate with internal teams to meet customer needs promptly.
• Schedule, process, and update equipment service requests, including calibration and repair services.

Skills

Microsoft Office

Customer service

Communication

Active listening

Time management

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Success Rep A

Seattle, Redmond, WA, US

8 days ago Requisition ID: 1564

Salary Range: $22.00 To $27.00 Hourly

Position Overview

Customer Success Representative A plays a critical role in ensuring exceptional customer experiences by acting as the primary point of contact for customer inquiries, service requests, and issue resolution. This position involves coordinating with internal teams to meet customer needs promptly, maintaining clear communication, and fostering positive relationships. The role requires attention to detail, adaptability, and a commitment to continuous improvement in service delivery.

Responsibilities and Duties Customer Relationship Management

• Serve as an enthusiastic ambassador for SIMCO’s Mission and Service, ensuring a high level of customer satisfaction.
• Build and maintain positive, professional relationships with customers by addressing their needs effectively.
• Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services.

Communication and Support

• Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism.
• Address customer inquiries, provide updates on service status, and resolve complaints using the designated online system.
• Effectively transfer messages and requests to the appropriate internal personnel for swift resolution.

Documentation and Organization

• Accurately document all customer interactions, service requests, and status updates in the appropriate systems.
• Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms.
• Regularly review and update customer contact information to ensure accuracy.

Reporting and Workflow Management

• Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally.
• Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback.
• Collaborate with internal teams to coordinate service workflows and ensure seamless communication.
• Proactively share customer feedback and insights with the team to improve overall service quality.

Skills and Competencies

• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Flexible and creative problem-solving skills and a proactive, customer-focused mindset
• Strong verbal and written communication skills, with the ability to clearly articulate solutions and updates.
• Exceptional active listening skills and the ability to empathize with customers.
• Time management and multitasking skills to handle multiple requests efficiently.
• Positive, solution-focused attitude with a commitment to accountability and self-improvement.
• Friendly, courteous, and professional demeanor that fosters trust and loyalty.

Qualifications

• High school diploma or GED.
• Minimum of 1 year of relevant customer service experience required

About Us

SIMCO Electronics is the leading provider of calibration and software services for test and measurement instruments used in technology organizations. To learn more about SIMCO Electronics please site our home page at: https://www.simco.com/.