Senior Customer Success & QA Analytics Lead

Energy Innovation Corp; Daly City (CA); On-site; USD 124,000 - 190,000; Full time

Benefits offered by this job

Mentor

Benefits plan

Job summary

UnitedHealth Group in Daly City seeks a Senior Customer Service Representative to leverage market research, compelling copywriting, and CRM forecasting. You will collaborate with cross-functional teams, surface risks early, and maintain precise CRM records while forecasting monthly bookings.

The role emphasizes adaptability, attention to detail, and clear communication. Based in Daly City, the team offers mentorship and opportunities for growth within a design-led sales marketing environment,

Qualifications

• Experience with Jira Service Management and Twilio Flex in real-world settings.
• Ability to conduct market research to uncover trends shaping the sales marketing space.
• Maintain accurate CRM records and forecast monthly bookings.

Responsibilities

• Conduct market research to uncover trends shaping the sales marketing space.
• Write copy for ads, emails, and web pages that converts sales marketing traffic.
• Feed sales the Twilio Flex signals that say a buyer is ready now.
• Stand up a patience-driven scoring model the whole team believes.
• Maintain accurate records in the CRM and forecast monthly bookings.

Skills

Market research

Copywriting

CRM forecasting

Risk management

Communication

Adaptability

Attention to detail

Tools

Jira Service Management

Twilio Flex

Job description

UnitedHealth Group in Daly City seeks a Senior Customer Service Representative to leverage market research, compelling copywriting, and CRM forecasting. You will collaborate with cross-functional teams, surface risks early, and maintain precise CRM records while forecasting monthly bookings.

The role emphasizes adaptability, attention to detail, and clear communication. Based in Daly City, the team offers mentorship and opportunities for growth within a design-led sales marketing environment,