Senior Customer Success Manager

Landing Point; New York (NY); On-site; USD 125,000 - 150,000; Full time

Job summary

Landing Point in New York is seeking a Senior Customer Success Manager to own a portfolio of enterprise accounts and drive renewal and expansion across the customer lifecycle. You will leverage AI to prepare for executive meetings and synthesize stakeholder context, translating research and product updates into industry-specific narratives.

Prepare executive-ready QBRs and renewal decks based on usage data and business impact, detect churn risk, and collaborate with Sales, Product, Marketing,

Qualifications

• BA/BS degree or relevant work experience.
• 7–10+ years in customer success, ideally in SaaS.
• Proven track record owning renewals/expansion on enterprise accounts ($100K–$5M).
• Hands-on experience using AI in workflow processes.
• Strong executive communication skills.
• US-based with work authorization and willingness to work Eastern hours.

Responsibilities

• Own a portfolio of enterprise customers across the lifecycle, including renewal and expansion.
• Manage executive relationships using AI to prepare for meetings and synthesize stakeholder context.
• Translate research, product updates, and data into industry-specific narratives.
• Prepare executive-ready QBRs, renewal decks, and expansion proposals based on usage data and business impact.
• Detect churn risk and expansion opportunities, recommending actions.
• Collaborate with Sales for renewal and expansion forecasting and work cross-functionally with Product, Marketing, and Leadership.

Skills

Customer success

Enterprise renewals

AI in workflows

Executive communication

US work authorization

Education

BA/BS degree or relevant work experience

Job description

Company Overview: A leading behavior change technology company focused on improving productivity and health outcomes through AI-powered solutions is seeking a Senior Customer Success Manager. This role will manage enterprise accounts and drive customer engagement and growth.

Job Responsibilities

• Own a portfolio of enterprise customers across the lifecycle, including renewal and expansion.
• Manage executive relationships using AI to prepare for meetings and synthesize stakeholder context.
• Translate research, product updates, and data into industry-specific narratives.
• Prepare executive-ready QBRs, renewal decks, and expansion proposals based on usage data and business impact.
• Detect churn risk and expansion opportunities, recommending actions.
• Collaborate with Sales for renewal and expansion forecasting and work cross-functionally with Product, Marketing, and Leadership.

Qualifications

• BA/BS degree or relevant work experience.
• 7-10+ years in customer success, ideally with experience at a SaaS technology company.
• Proven track record of owning renewals, retention, or expansion on enterprise accounts with deal sizes ranging from $100K to $5M.
• Hands-on experience using AI in workflow processes.
• Strong executive communication skills.
• US-based and eligible to work in the US, comfortable working Eastern hours.

Compensation

Salary: $125,000 - $150,000, DOE