Senior Customer Success Program Lead, Scaled Solutions

SNAP, Inc.; Los Angeles (CA); On-site; USD 178,000 - 313,000; Full time

Benefits offered by this job

Paid parental leave

Medical coverage

Mental health support

Job summary

Snap Inc. seeks a senior contributor for the Scaled Solutions team to own strategic programs, drive workflow innovations, and foster cross-functional collaboration across Sales, Marketing, Product, Engineering, Support, and Data Science.

You will use market insights and performance data to identify opportunities, prioritize initiatives, and improve advertiser retention and growth. The role requires strong leadership and communication with senior stakeholders.

Qualifications

• Bachelor’s degree in business, marketing, communications, or related field, or equivalent experience.

Responsibilities

• Design, implement, and scale customer success programs addressing advertiser challenges and revenue growth.
• Lead cross-functional initiatives across Sales, Product, Marketing, Data Analytics, and more.
• Drive workflow improvements, define service levels, and increase efficiency and quality.
• Own escalation strategy and governance for critical advertiser issues and regional blockers.
• Use insights to shape strategy and continuously improve advertiser experiences.
• Collaborate with senior stakeholders to align priorities with advertiser needs and business goals.
• Provide strategic leadership and coaching to Scaled Solutions Specialists.

Skills

Complexity management

Customer focus

Analytical mindset

Media management

Stakeholder influence

Data-driven decision-making

Cross-functional collaboration

Leadership without formal authority

Strategic program ownership

Presentation skills

Education

Bachelor's degree in business/marketing/communications

Tools

RSUs equity

Job description

Snap Inc. seeks a senior contributor for the Scaled Solutions team to own strategic programs, drive workflow innovations, and foster cross-functional collaboration across Sales, Marketing, Product, Engineering, Support, and Data Science.

You will use market insights and performance data to identify opportunities, prioritize initiatives, and improve advertiser retention and growth. The role requires strong leadership and communication with senior stakeholders.