Senior Solutions Engineer, Scaled Ad Programs

Tech Sales Jobs; Palo Alto (CA); On-site; USD 178,000 - 313,000; Full time

Job summary

Snap Inc. in the United States seeks a Senior Customer Success Leader for Snaps Scaled Solutions to own strategic programs and scale workflows that improve retention and revenue among small and mid-sized advertisers.

You will partner with Sales, Product, Marketing, Data Analytics, and Engineering to drive cross-functional initiatives, establish service levels, and deliver scalable advertiser experiences. A track record of large-scale program ownership is essential.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 10+ years in consulting, digital media, customer success, or program management.
• Experience leading cross-functional initiatives without direct people management authority.

Responsibilities

• Design, implement, and scale customer success programs to boost retention and revenue.
• Lead cross-functional initiatives across Sales, Product, Marketing and Data Analytics.
• Drive process improvements and scalable solutions for advertiser experiences.
• Own escalation strategies and governance for critical advertiser issues.
• Analyze feedback and market trends to improve program performance.
• Partner with senior stakeholders to align priorities with advertiser needs.

Skills

Strategic program ownership

Cross-functional collaboration

Data-driven decision-making

Media management

Campaign diagnostics

Excellent communication

Stakeholder influence

Analytical mindset

Problem solving

Education

Bachelor’s degree or equivalent experience

Job description

Snap Inc. in the United States seeks a Senior Customer Success Leader for Snaps Scaled Solutions to own strategic programs and scale workflows that improve retention and revenue among small and mid-sized advertisers.

You will partner with Sales, Product, Marketing, Data Analytics, and Engineering to drive cross-functional initiatives, establish service levels, and deliver scalable advertiser experiences. A track record of large-scale program ownership is essential.