Senior Customer Success Lead for Advertiser Growth

SNAP, Inc.; San Francisco (CA); On-site; USD 209,000 - 313,000; Full time

Benefits offered by this job

Paid parental leave

Medical coverage

Mental health support

Equity RSUs

Job summary

Snap Inc. seeks a senior contributor to drive scalable customer success programs for small and mid-sized advertisers, owning cross-functional initiatives across Sales, Product, Marketing, and Data Analytics to improve retention and revenue growth.

You will coach Scaled Solutions Specialists, establish governance for escalations, and use data-driven insights to shape strategy while collaborating with senior stakeholders across the business.

Qualifications

• Bachelor's degree or equivalent experience in business, marketing, communications, or related field.
• 10+ years of experience in consulting, digital media, customer success, program management, or related field.

Responsibilities

• Design, implement, and scale customer success programs for small and mid-sized advertisers.
• Lead cross-functional initiatives across Sales, Product, Marketing, Data Analytics, Technical Ad Support, Ad Policy, AR, and Vendor Management.
• Own escalation strategy and governance for advertiser issues, regional blockers, and P0/P1 escalations.

Skills

Program management

Cross-functional collaboration

Analytics

Data-driven decisions

Advertising metrics

Communication

Strategic leadership

Stakeholder influence

Problem solving

Education

Bachelor's degree or equivalent

Job description

Snap Inc. seeks a senior contributor to drive scalable customer success programs for small and mid-sized advertisers, owning cross-functional initiatives across Sales, Product, Marketing, and Data Analytics to improve retention and revenue growth.

You will coach Scaled Solutions Specialists, establish governance for escalations, and use data-driven insights to shape strategy while collaborating with senior stakeholders across the business.