Senior Customer Success & Partnerships Manager

Amazon Kuiper Commercial Services LLC; Bellevue (WA); On-site; USD 140,000 - 190,000; Full time

Job summary

Amazon Leo is seeking a Senior Customer Success Manager to lead the launch and ongoing management of consumer partnerships. You will own the primary relationship with external senior executives, build scalable operational processes, and drive revenue growth through partner-driven customer acquisition.

The role requires managing complex multi-stakeholder partnerships, creating processes from scratch, aligning cross-functional teams, and balancing partner needs with internal priorities to deliver

Qualifications

• 6+ years of customer-facing work engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• Bachelor's degree in Engineering, Finance, Business, Economics or other related fields.
• Experience communicating complex information to senior stakeholders and influencing decisions with data and KPIs.
• Demonstrated experience operationalizing sales channels or partner programs from the ground up.

Responsibilities

• Own the end-to-end channel launch and ongoing management for Consumer Partnerships, serving as the primary point of contact with external senior partnership executives.
• Operationalize the sales channel by building processes, systems, playbooks, and reporting to support partner-driven customer acquisition at scale.
• Drive day-to-day partner operations including performance tracking, escalation resolution, and continuous improvement of the partner experience.
• Develop and maintain joint business plans with the partner, setting clear goals, milestones, and success metrics aligned to revenue and customer growth targets.
• Identify and mitigate long-term partnership risks, developing contingency plans and balancing partner needs with internal priorities.
• Prepare concise program updates, performance readouts, and decision memos for senior leadership with clear tradeoffs.
• Lead Weekly, Monthly, and Quarterly Business Reviews; use dashboards to forecast attainment against goals.
• Build scalable mechanisms and frameworks so the broader team can replicate success across future consumer partnerships.
• Lead cross-functional collaboration across Business Development, GTM, Product, Operations, and other teams with senior stakeholders.
• Serve as the voice of the partner, synthesizing feedback and driving changes to processes, tools, and products.
• Track competitive developments and market trends to adjust partnership strategies and engagement plans.
• Mentor peers and contribute to the development of the broader Amazon Leo team.

Skills

Customer-facing

Executive liaison

Data analysis

Financial modeling

Cross-functional collaboration

Process development

Education

Bachelor's degree

Job description

Amazon Leo is seeking a Senior Customer Success Manager to lead the launch and ongoing management of consumer partnerships. You will own the primary relationship with external senior executives, build scalable operational processes, and drive revenue growth through partner-driven customer acquisition.

The role requires managing complex multi-stakeholder partnerships, creating processes from scratch, aligning cross-functional teams, and balancing partner needs with internal priorities to deliver