Customer Success Manager, Partner Channels & Growth

Amazon Inc.; Bellevue (WA); On-site; USD 83,000 - 140,000; Full time

Benefits offered by this job

health insurance

401(k) matching

paid time off

parental leave

Job summary

Amazon Leo is seeking a Customer Success Manager to support North America consumer partnerships, helping operationalize sales channels and drive revenue growth. You will serve as a key relationship point for consumer partners, ensuring a seamless launch and optimizing operations.

The ideal candidate has experience managing customer-facing partnerships in telecommunications or technology, with the ability to collaborate across teams, analyze data, and navigate ambiguity to define solutions.

Qualifications

• 4+ years of customer-facing work engaging with customer executives or partners to solve business problems with advanced technologies experience
• Bachelor's degree in Engineering, Finance, Business, Economics or other related fields
• Experience communicating complex information to senior stakeholders and influencing decisions
• Experience in developing and managing sales or channel programs

Responsibilities

• Manage the day-to-day channel operations for Consumer Partnerships, serving as a primary point of contact with partner teams and senior customer contacts
• Support the operationalization of the sales channel by improving processes, systems, playbooks, and reporting to support partner-driven customer acquisition
• Drive day-to-day partner operations including performance tracking, escalation resolution, and continuous improvement of the partner experience
• Collaborate with partners to develop data-driven plans that set clear goals, milestones, and success metrics aligned to customer growth and adoption targets
• Identify and mitigate immediate partnership risks, making trade-offs between time and return, escalating appropriately and clearing blockers to maintain progress
• Prepare clear and concise program updates, performance readouts, and status communications for management, translating partnership dynamics into actionable summaries
• Support Weekly, Monthly, and Quarterly Business Reviews; measure and forecast attainment against goals utilizing dashboards and tools to derive well-vetted analysis
• Improve project and process efficiency by optimizing cross-team processes, refining playbooks, and contributing to mechanisms that improve team efficacy and delivery
• Collaborate with customers to develop data-driven, long-term plans that drive adoption of growth-generating products and a positive customer experience
• Provide recommendations to partners that drive return on investment (ROI)

Skills

Project management

Customer-facing

Stakeholder communication

Data-driven decisions

Cross-team collaboration

Problem solving

Education

Bachelor's degree

Master's degree

Job description

Amazon Leo is seeking a Customer Success Manager to support North America consumer partnerships, helping operationalize sales channels and drive revenue growth. You will serve as a key relationship point for consumer partners, ensuring a seamless launch and optimizing operations.

The ideal candidate has experience managing customer-facing partnerships in telecommunications or technology, with the ability to collaborate across teams, analyze data, and navigate ambiguity to define solutions.