Sr. Customer Success Manager, Amazon Leo

Amazon Kuiper Commercial Services LLC; Bellevue (WA); On-site; USD 140,000 - 190,000; Full time

Job summary

Amazon Leo is seeking a Senior Customer Success Manager to lead the launch and ongoing management of consumer partnerships. You will own the primary relationship with external senior executives, build scalable operational processes, and drive revenue growth through partner-driven customer acquisition.

The role requires managing complex multi-stakeholder partnerships, creating processes from scratch, aligning cross-functional teams, and balancing partner needs with internal priorities to deliver

Qualifications

• 6+ years of customer-facing work engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• Bachelor's degree in Engineering, Finance, Business, Economics or other related fields.
• Experience communicating complex information to senior stakeholders and influencing decisions with data and KPIs.
• Demonstrated experience operationalizing sales channels or partner programs from the ground up.

Responsibilities

• Own the end-to-end channel launch and ongoing management for Consumer Partnerships, serving as the primary point of contact with external senior partnership executives.
• Operationalize the sales channel by building processes, systems, playbooks, and reporting to support partner-driven customer acquisition at scale.
• Drive day-to-day partner operations including performance tracking, escalation resolution, and continuous improvement of the partner experience.
• Develop and maintain joint business plans with the partner, setting clear goals, milestones, and success metrics aligned to revenue and customer growth targets.
• Identify and mitigate long-term partnership risks, developing contingency plans and balancing partner needs with internal priorities.
• Prepare concise program updates, performance readouts, and decision memos for senior leadership with clear tradeoffs.
• Lead Weekly, Monthly, and Quarterly Business Reviews; use dashboards to forecast attainment against goals.
• Build scalable mechanisms and frameworks so the broader team can replicate success across future consumer partnerships.
• Lead cross-functional collaboration across Business Development, GTM, Product, Operations, and other teams with senior stakeholders.
• Serve as the voice of the partner, synthesizing feedback and driving changes to processes, tools, and products.
• Track competitive developments and market trends to adjust partnership strategies and engagement plans.
• Mentor peers and contribute to the development of the broader Amazon Leo team.

Skills

Customer-facing

Executive liaison

Data analysis

Financial modeling

Cross-functional collaboration

Process development

Education

Bachelor's degree

Job description

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.

Amazon Leo is seeking a Senior Customer Success Manager to lead the launch and ongoing management of consumer partnerships, operationalizing sales channels to drive customer acquisition and revenue growth. In this role, you will serve as the primary relationship owner for strategic consumer partners, responsible for delivering a seamless launch experience, building scalable operational processes, and driving mutual business outcomes. The ideal candidate brings deep experience managing complex, multi-stakeholder partnerships in telecommunications or technology environments, with a proven ability to build processes from scratch, align cross-functional teams, and balance partner needs against internal business priorities.

Key job responsibilities

• - Own the end-to-end channel launch and ongoing management for Consumer Partnerships, serving as the primary point of contact and relationship owner with external senior partnership executives
• - Operationalize the sales channel by building and implementing processes, systems, playbooks, and reporting to support partner-driven customer acquisition at scale
• - Drive day-to-day partner operations including performance tracking, escalation resolution, and continuous improvement of the partner experience
• - Develop and maintain joint business plans with the partner, setting clear goals, milestones, and success metrics aligned to revenue and customer growth targets
• - Proactively identify and mitigate long-term partnership risks, developing contingency plans and making trade-offs between customer needs, partner interests, and internal business priorities - escalating effectively and finding paths forward in difficult situations
• - Prepare concise program updates, performance readouts, and decision memos for senior leadership - translating complex partnership dynamics into clear recommendations and tradeoff analyses
• - Lead Weekly, Monthly, and Quarterly Business Reviews; continuously measure and forecast attainment against goals utilizing dashboards and tools to derive well-vetted analysis
• - Build and document scalable mechanisms and frameworks that enable the broader team to replicate success across future consumer partnerships
• - Lead cross-functional collaboration across Business Development, GTM, Product, Operations, and other teams building influential relationships with senior internal stakeholders and harmonizing competing priorities to drive partner and business outcomes
• - Serve as the voice of the partner internally synthesizing feedback, surfacing systemic issues, and driving changes to processes, tools, and products that improve the partner and customer experience at scale
• - Track competitive developments, market trends, and evolving customer expectations in the consumer broadband landscape, translating insights into actionable adjustments to partnership strategies and engagement plans
• - Actively mentor peers and contribute to the development of the broader Amazon Leo team

Export Control Requirement:

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Basic Qualifications:

• - 6+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• - Bachelor's degree in Engineering, Finance, Business, Economics or other related fields
• - Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience using complex financial models, KPIs, and data analysis to inform strategic business decisions and influence cross-functional stakeholders, with proven business impact (e.g., financial savings, operational improvements, or customer benefits)
• - Demonstrated experience operationalizing sales channels or partner programs, including building processes, systems, and reporting from the ground up

Preferred Qualifications:

• - Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• - Master's degree in Engineering or Business Administration or a related field
• - MBA, or 6+ years of solving problems with technology in the Telecommunications industry experience
• - Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in software developme