Senior Customer Success & Operations (Remote)

Cardinal Health; Indianapolis (IN); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

HSA

401k savings plan

MyFlexPay

FSAs

Disability coverage

Work-Life resources

Parental leave

Healthy lifestyle programs

Job summary

The Senior Representative, Customer Service Operations at Cardinal Health is responsible for providing outstanding customer service and managing accounts while supporting field sales with contract administration, timely order fulfillment, and post-sales issue resolutions.

You will collaborate cross-functionally with Commercial, Finance, Supply Chain and Operations to ensure customer needs are met, optimize operational performance, and strengthen relationships and opportunities for new business.

Qualifications

• 3-6 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including, but not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Collects and reviews customer feedback, complaints, recalls and product returns.
• Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
• Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
• Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
• Communicates with customers regarding their needs, questions, and concerns.
• Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
• Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.
• Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
• Redirects customers to applicable in-house resources as necessary.
• Supports general post-sales issues resolutions as necessary.

Education

High School Diploma or equivalent

Job description

The Senior Representative, Customer Service Operations at Cardinal Health is responsible for providing outstanding customer service and managing accounts while supporting field sales with contract administration, timely order fulfillment, and post-sales issue resolutions.

You will collaborate cross-functionally with Commercial, Finance, Supply Chain and Operations to ensure customer needs are met, optimize operational performance, and strengthen relationships and opportunities for new business.