Senior Customer Service & Operations Specialist

Cardinal Health, Inc.; Northern (KY); Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off plan

Health savings account (HSA)

Job summary

Cardinal Health, Inc. in Kentucky seeks a Customer Service professional to drive accurate order fulfillment, resolve issues, and support backorders/substitutes and product change requests.

You will liaise with customers and internal teams to ensure high service levels and customer satisfaction. Ideal candidates have 3–6 years of experience, strong communication, and the ability to thrive in a fast-paced, collaborative environment; the role offers a clear path to impactful contributions and

Qualifications

• 3–6 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• Demonstrated ability to work in a fast-paced, collaborative environment
• Highly motivated and able to work effectively within a team
• Strong communication skills with the ability to build solid relationships

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Supports process improvement initiatives.
• Builds strong relationships with key business stakeholders to work in collaborative approach for improved customer service.
• Communicates with customers regarding their needs, questions, and concerns and helps troubleshoot issues as necessary.
• Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
• Supports general sales by analyzing account histories and coordinating internal resources to resolve customer needs.
• Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
• Redirects customers to applicable in-house resources as necessary.

Job description

Cardinal Health, Inc. in Kentucky seeks a Customer Service professional to drive accurate order fulfillment, resolve issues, and support backorders/substitutes and product change requests.

You will liaise with customers and internal teams to ensure high service levels and customer satisfaction. Ideal candidates have 3–6 years of experience, strong communication, and the ability to thrive in a fast-paced, collaborative environment; the role offers a clear path to impactful contributions and