Senior Customer Service & Accounts Specialist

Cardinal Health; Northern (KY); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health in the United States seeks a Senior Representative, Customer Service Operations to deliver outstanding service and manage Direct to Practitioner Sample accounts, while supporting field sales. You will handle contract administration, order fulfillment and professional customer support.

You will work with Quality and Regulatory teams on feedback, recalls, returns, and problem resolution; collaborate across Supply Chain, Finance, Operations, Marketing and Commercial to optimize

Qualifications

• 1-3 years of experience preferred.
• Must live within a 1-hour radius of LaVergne, TN.
• High School Diploma, GED or technical certification in related field or equivalent experience preferred.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including order fulfillment of pharmaceutical sample product, order tracking, backorders/substitutes, change requests and coordinating customer questions/issues.
• Provides outsourced services to customers relating to invoicing, reimbursement and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.
• Thinks creatively to identify customer trends and challenges/opportunities to develop potential alternatives to support business and improve efficiency.
• Collaborates with internal partners across departments to support customer and stakeholder needs.

Skills

Customer service

Communication skills

Teamwork

Education

High School Diploma or GED

Job description

Cardinal Health in the United States seeks a Senior Representative, Customer Service Operations to deliver outstanding service and manage Direct to Practitioner Sample accounts, while supporting field sales. You will handle contract administration, order fulfillment and professional customer support.

You will work with Quality and Regulatory teams on feedback, recalls, returns, and problem resolution; collaborate across Supply Chain, Finance, Operations, Marketing and Commercial to optimize