Senior Customer Service & Operations Specialist

Cardinal Health; Kentucky; On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Paid time off

401k plan

HSA

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Wellness programs

Job summary

Cardinal Health in Kentucky is seeking a Customer Service Operations professional to support contract administration, orders, and problem resolution. You will handle account activity, backorders, invoicing issues and collaborate with internal teams to meet service levels.

The role emphasizes strong communication and teamwork in a fast-paced environment, with a clear path to build relationships with key stakeholders while improving processes and customer satisfaction.

Qualifications

• 3-6 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• Demonstrated ability to work in a fast-paced, collaborative environment
• Highly motivated and able to work effectively within a team
• Strong communication skills with the ability to build solid relationships

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Supports process improvement initiatives.
• Builds strong relationships with key business stakeholders to work in collaborative approach for improved customer service.
• Communicates with customers regarding their needs, questions, and concerns and helps troubleshoot issues as necessary.
• Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
• Supports general sales by analyzing account histories and coordinating internal resources to resolve customer needs.
• Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.
• Redirects customers to applicable in-house resources as necessary.

Skills

Fast-paced environment

Team collaboration

Strong communication

Relationship building

3-6 years experience

Education

High School Diploma, GED or equivalent

Job description

Cardinal Health in Kentucky is seeking a Customer Service Operations professional to support contract administration, orders, and problem resolution. You will handle account activity, backorders, invoicing issues and collaborate with internal teams to meet service levels.

The role emphasizes strong communication and teamwork in a fast-paced environment, with a clear path to build relationships with key stakeholders while improving processes and customer satisfaction.