Senior Remote Customer Order Specialist

Cardinal Health; Northern (KY); Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401k plan

Health savings account

Job summary

Cardinal Health is seeking a Senior Representative in Customer Order Management to support order fulfillment, handle backorders, and coordinate inquiries with internal teams while working remotely from multiple states.

The role requires 3-6 years of customer service experience and a High School Diploma or GED. You will analyze account history, resolve issues, and contribute to process improvements as part of a collaborative team.

Qualifications

• Strong communication skills and ability to build solid relationships.
• Preferred 3-6 years of experience in customer service operations.
• Ability to work in a fast-paced, collaborative environment.

Responsibilities

• Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
• Manages customer account activity including order fulfillment, backorders/substitutes, and product changes.
• Coordinates invoicing, reimbursement and problem resolution for customers.
• Supports process improvement initiatives and builds relationships with key stakeholders.
• Communicates with customers about needs and troubleshoots issues.
• Investigates anomalies in POS systems and redirects customers to in-house resources.

Skills

Communication skills

Teamwork

Adaptability in fast-paced environment

High School Diploma

Education

High School Diploma or GED

Job description

Cardinal Health is seeking a Senior Representative in Customer Order Management to support order fulfillment, handle backorders, and coordinate inquiries with internal teams while working remotely from multiple states.

The role requires 3-6 years of customer service experience and a High School Diploma or GED. You will analyze account history, resolve issues, and contribute to process improvements as part of a collaborative team.