Senior Customer Success Operations Manager (Fully Remote)

Chainguard; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible PTO

Remote-first culture

Equity

Health, vision and dental coverage 100

Parental leave 18 weeks

Job summary

Chainguard is seeking a senior CS Operations leader to own the post-sales infrastructure roadmap and drive renewals forecasting, retention analytics, and reporting. You will advance automation by optimizing Salesforce and CS tooling, enabling scalable, data-driven decisions.

With a remote-first culture and a strong equity offering, this role requires 7+ years in CS Ops/RevOps and deep Salesforce expertise to partner with cross-functional teams across the business.

Qualifications

• 7+ years in CS Ops, RevOps, or B2B SaaS business operations.
• Deep Salesforce expertise and strong analytical skills.

Responsibilities

• Own the CS Operations roadmap and scale post-sales infrastructure.
• Build renewals forecasting, retention analytics, and reporting.
• Optimize Salesforce and CS tools for automation.

Skills

CS Ops experience

RevOps experience

Analytical skills

B2B SaaS operations

Tools

Salesforce

Job description

• Own the CS Operations roadmap and scale post-sales infrastructure.
• Build renewals forecasting, retention analytics, and reporting.
• Optimize Salesforce and CS tools for automation.

Requirements:

• 7+ years in CS Ops, RevOps, or B2B SaaS business operations.
• Deep Salesforce expertise and strong analytical skills.
• Flexible PTO, remote-first culture, and equity.
• 100% covered health, vision, and dental.
• 18 weeks parental leave for birthing parents.

Chainguard provides hardened, secure, and production-ready builds of open source software for enterprises. It is a venture-backed, remote-first company serving Fortune 500 customers, with a culture focused on customer obsession and intentional action.