Senior Customer Success Manager, Enterprise (Fully Remote)

Chainguard; United States; Remote; USD 144,000 - 176,000; Full time

Benefits offered by this job

Health insurance (100% covered)

Equity

Flexible time off

Parental leave (18/12 weeks)

Remote-first culture

Job summary

Chainguard seeks a Customer Success Manager to own post-sales relationships with Enterprise customers, driving adoption, value, and success. You will collaborate with internal teams, resolve issues, and influence the product roadmap while educating customers on features and security best practices.

The role requires a strong, entrepreneurial mindset with autonomy and prioritization skills in a flexible remote-first environment.

Qualifications

• 5+ years in enterprise customer-facing roles.
• Domain knowledge in supply chain security, DevSecOps, AppSec, containers, or vulnerability management.
• Entrepreneurial mindset with strong autonomy and priority management skills.

Responsibilities

• Own enterprise customer relationships and drive adoption, value, and success.
• Drive business success planning and align goals.
• Collaborate with internal teams to resolve issues and influence roadmap.
• Educate customers on product features and security best practices.

Skills

Customer relationship management

Technical knowledge

Security best practices

Autonomy

Job description

• As a Customer Success Manager, you will be the post-sales primary point of contact for Enterprise customers.
• You will own the customer relationship and drive adoption, value, and success.

Responsibilities:

• Drive business success planning, align on goals, and support the full Business Value Realization cycle.
• Collaborate with internal teams to resolve issues and influence roadmap to meet customer needs.
• Develop technical knowledge and educate customers on product features and security best practices.

Candidate Profile:

• 5+ years in enterprise customer-facing roles such as Customer Success, Professional Services, or Technical Account Management.
• Domain knowledge in supply chain security, DevSecOps, AppSec, containers, or vulnerability management.
• Entrepreneurial mindset with strong autonomy and priority management skills.
• Up to $160,000 base salary plus bonus.
• Flexible remote-first culture, equity, 100% covered health insurance, flexible time off, and 18/12 weeks parental leave.

Chainguard is the trusted source for open source, providing hardened, secure, and production-ready builds of open source software to help organizations build faster and stay compliant. The company is venture-backed by leading investors and serves Fortune 500 enterprises and global industry leaders.