Senior Customer Success Manager - Scaled (Fully Remote)

Chainguard; EE. UU.; A distancia; USD 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first culture

Flexible time off

Parental leave (18/12 weeks)

Health insurance for you and dependets

Descripción de la vacante

Chainguard is seeking a Customer Success professional to design scalable onboarding, adoption, and renewal programs for a nationwide, remote-first customer base. You will drive automation across lifecycle touchpoints and leverage data to optimize playbooks and workflows.

Responsibilities include one-to-many engagement through webinars, office hours, and a growing knowledge base, with a focus on customer obsession and proactive success signals.

Formación

• 3+ years in customer-facing roles such as Customer Success, TAM, Sales, or Support.
• Experience with scaled or digital success models using automation and data insights.
• Strong operational mindset with ability to design workflows and playbooks.

Responsabilidades

• Design and implement scalable customer success programs for onboarding, adoption, and renewal.
• Automate customer touch points through lifecycle emails, in-app guidance, and resource libraries.
• Build one-to-many engagement via webinars, office hours, community, and knowledge base.

Conocimientos

Customer success

Automation

Workflows

Descripción del empleo

• Design and implement scalable customer success programs for onboarding, adoption, and renewal.
• Automate customer touch points through lifecycle emails, in-app guidance, and resource libraries.
• Build one-to-many engagement via webinars, office hours, community, and knowledge base.

What we're looking for:

• 3+ years in customer-facing roles like Customer Success, TAM, Sales, or Support.
• Experience with scaled or digital success models using automation and data insights.
• Strong operational mindset and ability to design workflows and playbooks.

About Chainguard:

• Chainguard secures the software supply chain with hardened open source builds.
• Backed by top investors and trusted by Fortune 500 companies.
• Remote-first culture with values focused on customer obsession and intentional action.
• Flexible time off and 18/12 weeks paid parental leave.
• 100% covered health, vision, and dental for you and dependents.
• Stock options with 10-year exercise window and remote work stipend.

Chainguard provides hardened, secure, and production-ready builds of open source software, helping organizations secure their software supply chain. Backed by leading investors and trusted by Fortune 500 companies, the company fosters a customer-obsessed, remote-first culture.