Customer Success Specialist — Growth & ROI Driver

Energy Innovation Corp; Wilmington (DE); On-site; USD 71,000 - 95,000; Full time

Job summary

CloudSync Systems in Wilmington, DE seeks a mid-level Customer Success Specialist to drive outbound messaging experiments, clean lead handoffs from marketing to sales, and nurture high-intent prospects. The role emphasizes owning outcomes and balancing priorities in a fast-growth environment.

Salary starts at $71,000 and goes up to $95,000 per year, with growth coaching and flexible benefits. Candidates should be comfortable working in a high-velocity setting and coordinating across marketing

Qualifications

• 4+ years owning outcomes
• Ability to manage competing priorities under tight deadlines
• Knowledge of Delaware sales marketing regulations
• Experience with Avaya and CRM systems

Responsibilities

• Run experiments on sales marketing messaging and keep only what converts
• Wire CRM software and resilience together so marketing hands sales clean leads
• Write follow-ups that get answered, not the ones that get ignored
• Read intent data and route the Wilmington hot leads first
• Report on attribution and channel ROI to inform the $71,000 - $95,000 budget cycle
• Grow CloudSync Systems's make-it-better footprint one earned introduction at a time
• Frame the transparent ROI a Wilmington, DE CFO can defend internally

Skills

CRM software

Avaya

DE regulations

Job description

CloudSync Systems in Wilmington, DE seeks a mid-level Customer Success Specialist to drive outbound messaging experiments, clean lead handoffs from marketing to sales, and nurture high-intent prospects. The role emphasizes owning outcomes and balancing priorities in a fast-growth environment.

Salary starts at $71,000 and goes up to $95,000 per year, with growth coaching and flexible benefits. Candidates should be comfortable working in a high-velocity setting and coordinating across marketing