Senior Customer Success Manager — Drive Growth & Strategy

Energy Innovation Corp; Dover (DE); On-site; USD 90,000 - 129,000; Full time

Job summary

DigitalWave, based in Dover, Delaware, seeks a Customer Success Manager who treats Twilio Flex as a disciplined approach and who will drive initiative with real decision-making power and a clear path for career advancement. The role offers a salary between $90,000 and $129,000 and emphasizes mentorship to help you become a stronger manager.

From a Dover loft, DigitalWave aims to solve complex sales marketing challenges by standing up Salesforce scoring, tuning campaigns for cost-per-lead

Qualifications

• 6+ years owning outcomes, not just completing tasks
• Proven track record delivering results as a Customer Success Manager
• Hands-on written communication experience that survives a whiteboard interview
• Ability to thrive independently and in a tight-knit team
• Collaborator's reflex to share credit and absorb blame
• Manage competing priorities under tight deadlines
• Leave sales marketing processes better than you found them

Responsibilities

• Stand up a Salesforce Service Cloud-driven scoring model the whole team believes
• Tune the ad creative until the sales marketing cost-per-lead drops
• Forecast demand and align marketing investment with sales objectives
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Build the HubSpot Service Hub report leadership checks before the DE review
• Win back the accounts a previous Customer Success Manager let slip
• Stand up email sequences that get opened, not buried

Skills

Customer success

6+ years exp

Lead collaboration

Written communication

Prioritization

Team independence

Job description

DigitalWave, based in Dover, Delaware, seeks a Customer Success Manager who treats Twilio Flex as a disciplined approach and who will drive initiative with real decision-making power and a clear path for career advancement. The role offers a salary between $90,000 and $129,000 and emphasizes mentorship to help you become a stronger manager.

From a Dover loft, DigitalWave aims to solve complex sales marketing challenges by standing up Salesforce scoring, tuning campaigns for cost-per-lead