Senior Customer Success Manager: Strategic, ROI-Driven Lead

Salesforce; Indianapolis (IN); Hybrid; USD 150,100 - 227,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid parental leave

Job summary

Salesforce is seeking a Senior Customer Success Manager in Indianapolis, Indiana, who will act as a strategic partner to deliver measurable business impact across complex Signature customers. This role involves advanced stakeholder management, ensuring alignment of customer goals and delivering value through Salesforce solutions.

In addition to managing risk and customer engagement, the ideal candidate will leverage deep knowledge of the MuleSoft Anypoint Platform. Candidates should have 5-6 years of relevant experience and strong communication skills, with a focus on collaboration and effective program management.

Qualifications

• 5-6 years of relevant experience in Customer Success or strategic consulting.
• Exceptional communication and presentation skills for executive influence.
• Ability to manage complex discussions and drive alignment.

Responsibilities

• Drive quantifiable business impact for multi-org Signature customers.
• Craft engagement charters and align teams on customer goals.
• Identify risks and leverage escalation processes when necessary.

Skills

Customer Success expertise

Strategic consulting

API-led connectivity

Complex program management

Education

Bachelor's degree or equivalent

Tools

MuleSoft Anypoint Platform

Salesforce integration

Job description

Salesforce is seeking a Senior Customer Success Manager in Indianapolis, Indiana, who will act as a strategic partner to deliver measurable business impact across complex Signature customers. This role involves advanced stakeholder management, ensuring alignment of customer goals and delivering value through Salesforce solutions.

In addition to managing risk and customer engagement, the ideal candidate will leverage deep knowledge of the MuleSoft Anypoint Platform. Candidates should have 5-6 years of relevant experience and strong communication skills, with a focus on collaboration and effective program management.