Senior Customer Success Manager - Strategic, Multi-Org

Salesforce; Chicago (IL); Hybrid; USD 150,100 - 227,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401(k) plan

Employee stock purchasing program

Job summary

Salesforce is seeking a Senior Customer Success Manager in Chicago to drive strategic business impact for multi-organization customers. This role requires exceptional communication, strong stakeholder relationships, and a focus on the customer's business goals.

With 5-6 years of experience required, candidates should have expertise in Salesforce and MuleSoft alongside strong program management skills. Benefits include medical, dental, vision, and competitive salary between $150,100 - $227,000 annually.

Qualifications

• 5-6 years in Customer Success or SaaS related fields.
• Exceptional communication and presentation skills.
• Ability to influence at all company levels.

Responsibilities

• Drive quantifiable business impact across complex customers.
• Engage clients based on calculated ROI.
• Craft engagement charters with specified goals.

Skills

Excellent communication

Stakeholder management

Complex program management

Salesforce knowledge

MuleSoft expertise

Education

Bachelor's degree or equivalent

Tools

MuleSoft

Salesforce

Job description

Salesforce is seeking a Senior Customer Success Manager in Chicago to drive strategic business impact for multi-organization customers. This role requires exceptional communication, strong stakeholder relationships, and a focus on the customer's business goals.

With 5-6 years of experience required, candidates should have expertise in Salesforce and MuleSoft alongside strong program management skills. Benefits include medical, dental, vision, and competitive salary between $150,100 - $227,000 annually.