Senior Customer Success Manager — ROI & Strategy Leader

salesforce.com, inc.; Seattle (WA); Hybrid; USD 150,100 - 227,000; Full time

Job summary

salesforce.com, inc. is hiring a Senior Manager of Customer Success in Seattle. This role focuses on driving business impact for our complex Signature customers. As a strategic partner, you will enhance adoption and technical health of our products.

The ideal candidate has 5-6 years of experience, particularly in Customer Success or related consulting fields, and strong communication skills. The position encourages in-office collaboration at least three days per week.

Qualifications

• 5–6 years of relevant industry expertise in Customer Success or SaaS platform use.
• Exceptional communication and presentation skills.
• Ability to navigate complex discussions and drive alignment.

Responsibilities

• Determine ROI-driven engagement to ensure value delivery.
• Manage complex programs across multi-org customers.
• Cultivate relationships with executive leadership.

Skills

Communication skills

Program management

Customer advocacy

Risk management

Business insight

Education

5–6 years of relevant industry experience

Legal authorization to work in the U.S.

Tools

Tableau

Job description

salesforce.com, inc. is hiring a Senior Manager of Customer Success in Seattle. This role focuses on driving business impact for our complex Signature customers. As a strategic partner, you will enhance adoption and technical health of our products.

The ideal candidate has 5-6 years of experience, particularly in Customer Success or related consulting fields, and strong communication skills. The position encourages in-office collaboration at least three days per week.