Senior Customer Success Manager — ROI & Strategy Leader

salesforce.com, inc.; Austin (TX); On-site; USD 150,100 - 227,000; Full time

Job summary

salesforce.com, inc. is seeking a Customer Success Manager, Senior Manager in Austin, TX to drive business impact for complex Signature customers. This role will be responsible for client engagement, ensuring alignment with business goals, and mentoring team members. Successful candidates will have 5–6 years of experience in Customer Success and SaaS platforms, exceptional communication skills, and must be authorized to work in the U.S. This position requires in-office presence at least three days a week.

The role offers an annual salary between $150,100 and $227,000, depending on experience and location.

Qualifications

• 5–6 years of relevant experience in Customer Success, SaaS, or related fields.
• Exceptional communication and ability to influence at all levels.
• Legal authorization to work in the U.S.; visa sponsorship not available.

Responsibilities

• Drive quantifiable business impact across complex customers.
• Craft engagement charters to ensure alignment and goals.
• Mentor team members and develop internal subject matter expertise.

Skills

Customer Success

Stakeholder Management

Program Management

Data-driven Decision Making

Presentation Skills

Education

Bachelor's degree or equivalent experience

Tools

Tableau

Salesforce

Job description

salesforce.com, inc. is seeking a Customer Success Manager, Senior Manager in Austin, TX to drive business impact for complex Signature customers. This role will be responsible for client engagement, ensuring alignment with business goals, and mentoring team members. Successful candidates will have 5–6 years of experience in Customer Success and SaaS platforms, exceptional communication skills, and must be authorized to work in the U.S. This position requires in-office presence at least three days a week.

The role offers an annual salary between $150,100 and $227,000, depending on experience and location.