Senior Customer Success Manager — Strategic Adoption & Advisory

Leadout Capital; Indianapolis (IN); On-site; USD 70,000 - 105,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager (CSM) to ensure strategic customers achieve maximum value from the Signature Success Plan. The role acts as a trusted advisor, guiding customers through adoption, governance, and modernization while coordinating cross-functional teams for renewal and expansion.

You will manage senior stakeholders, deliver enablement sessions, and oversee quarterly reviews to optimize outcomes and platform performance.

Qualifications

• 3+ years of experience in Customer Success, SaaS platform use, or related fields.
• Strong consulting skills with ability to drive business value and influence C-level conversations.
• Excellent communication skills to articulate technical issues to diverse audiences.

Responsibilities

• Drive adoption of Slack features with reps, agents, managers, and ops teams.
• Track usage metrics and accelerate adoption, maturity, and growth for key customers.
• Develop and maintain relationships at executive and IT leadership levels.
• Act as a trusted advisor by understanding the customer’s business model and applying proven solutions.
• Lead quarterly reviews of feature usage to ensure platform stability and value realization.
• Coordinate all deliverables and ensure customer success throughout the Signature lifecycle.

Skills

Customer Success

SaaS

Consulting

Stakeholder management

Tools

Slack

Salesforce

Job description

Salesforce is seeking a Customer Success Manager (CSM) to ensure strategic customers achieve maximum value from the Signature Success Plan. The role acts as a trusted advisor, guiding customers through adoption, governance, and modernization while coordinating cross-functional teams for renewal and expansion.

You will manage senior stakeholders, deliver enablement sessions, and oversee quarterly reviews to optimize outcomes and platform performance.