Senior Customer Success Manager - Remote, Unlimited PTO

Seeq; Northern (KY); Hybrid; USD 135,000 - 155,000; Full time

Benefits offered by this job

Competitive salary

12-week paid Seeq family leave

Unlimited PTO

Internet and mobile phone reimburse m

Medical benefits

Group term life insurance

Disability insurance

Vision and dental (ortho)

Home office allowance

Great coworkers

Pet-friendly workspace

Job summary

Seeq is seeking a Customer Success Manager (CSM) to empower customers to transform how they work with time-series analytics across manufacturing sectors. You will drive renewals, expand the customer base, and act as the trusted advisor for stakeholders at multinational organizations.

You will partner with sales, product, training, and support teams to ensure customer outcomes, orchestrating strategic plans and quarterly reviews to maximize value and ROI.

Qualifications

• 5+ years in a customer-facing role for a B2B SaaS company or similar tech company, with multinational exposure.
• Knowledge of time-series and data analytics in manufacturing and IT/OT priorities.
• Experience presenting to Senior Director+ levels at global Fortune 500 companies.
• Data-driven mindset with customer health indicators and ability to adjust strategy.
• Ability to translate corporate objectives into strategic account priorities and gain alignment.
• Experience owning the renewal process and driving expansions.

Responsibilities

• Develop and implement success plans aligning with customers’ strategic initiatives to exceed expectations.
• Deliver quarterly Customer Success Reviews to highlight wins and refocus priorities.
• Drive adoption via onboarding, training, forums, and regular touchpoints.
• Own renewals for each customer, ensuring timely renewals and minimizing churn.
• Collaborate with the account team to craft account plans focused on expansion, cross-sell, and upsell.
• Respond to concerns and roadblocks, guiding customers to the right resources.
• Identify gaps in Seeq capabilities to meet customer needs and advocate for feature enhancements.
• Leverage relationships to expand to additional sites or business units.

Skills

Customer success

Account management

Renewals

Stakeholder communication

Data-driven decisions

Job description

Seeq is seeking a Customer Success Manager (CSM) to empower customers to transform how they work with time-series analytics across manufacturing sectors. You will drive renewals, expand the customer base, and act as the trusted advisor for stakeholders at multinational organizations.

You will partner with sales, product, training, and support teams to ensure customer outcomes, orchestrating strategic plans and quarterly reviews to maximize value and ROI.