Remote-First Senior Enterprise CSM: Drive Renewals & Growth

Seeq; United States; Remote; USD 87,000 - 145,000; Full time

Benefits offered by this job

Competitive salary

12-week family leave

Unlimited PTO

Internet & mobile reimbursements

Medical benefits

Life insurance

Disability insurance

Vision & dental

Home office allowance

Great coworkers

Pet-friendly culture

Job summary

Seeq is a remote-first software company specializing in industrial data analytics. The Senior Customer Success Manager will protect and grow a multi-million-dollar book by driving renewals, mitigating churn, and expanding Seeq usage across large multinational customers.

The role requires deep understanding of customer business objectives, IT/OT priorities, and the ability to translate enterprise goals into actionable success plans while collaborating with Sales, Product, Training, and Support

Qualifications

• 5+ years in a B2B SaaS customer-facing role or in manufacturing/industrial org.
• Knowledge of time-series and data analytics in manufacturing; IT/OT priorities.
• Experience presenting to Senior Director+ levels at global Fortune 500s.
• Data-driven with customer health indicators and ability to pivot account strategy when needed.
• Experience owning the renewal process.
• Experience collaborating with Sales and Services to drive advocacy and expansion.

Responsibilities

• Develop and implement success plans aligned with customers' strategic initiatives to exceed expectations.
• Deliver quarterly Customer Success Reviews to highlight successes and refocus priorities.
• Drive adoption through onboarding, training, user forums, and regular touchpoints.
• Own the renewal process and ensure timely renewals while minimizing churn.
• Collaborate with the account team to develop comprehensive account plans for expansion and upsell.
• Respond to customer concerns and route to the right resources and teams.
• Identify gaps in Seeq capabilities and advocate for feature enhancements.
• Leverage relationships to expand to other sites and business units.

Skills

Customer facing

SaaS knowledge

Renewal management

Executive communication

Data-driven mindset

Job description

Seeq is a remote-first software company specializing in industrial data analytics. The Senior Customer Success Manager will protect and grow a multi-million-dollar book by driving renewals, mitigating churn, and expanding Seeq usage across large multinational customers.

The role requires deep understanding of customer business objectives, IT/OT priorities, and the ability to translate enterprise goals into actionable success plans while collaborating with Sales, Product, Training, and Support