Lead Customer Success Manager - Remote

Jobgether; New Jersey; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation packages

Unlimited PTO

Wellness reimbursements

Access to a Pluralsight subscription

Job summary

A tech-enabled service provider seeks a Customer Success Coordinator to manage customer renewals and enhance satisfaction. The role involves collaborating with Customer Success, Revenue, and Marketing teams to ensure clients receive maximum value. Candidates should have strong organizational and communication skills, a passion for customer success, and a basic understanding of business development. This opportunity offers a competitive compensation package and the flexibility of a blended workplace model.

Qualifications

• Passionate about helping customers succeed.
• Strong ability to manage multiple priorities effectively.
• Comfortable using various communication methods.

Responsibilities

• Manage the full renewal lifecycle for customers.
• Support agreement negotiations with internal stakeholders.
• Identify risk and expansion opportunities.

Skills

Customer success focus

Organizational skills

Communication skills

Resilience

Data analysis

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Coordinator - REMOTE. In this role, you will play an essential part in ensuring our customers derive ongoing value from our platform. You will manage various customer renewals, identify growth opportunities, and ensure satisfaction at every stage of their journey. Working collaboratively across departments like Customer Success, Revenue, and Marketing, your organizational and communication skills will help deliver a smooth customer experience. This is an exciting opportunity for someone who is passionate about maximizing customer success and making a significant impact.

Accountabilities

• Manage the full renewal lifecycle for a large portfolio of customers
• Create quotes, process orders, track forecasts, and collect purchase orders
• Support agreement negotiations in partnership with internal stakeholders
• Collaborate with Customer Success and Revenue teams to identify risk and expansion opportunities
• Leverage digital strategies to deliver value at scale and supplement Customer Success Manager (CSM) engagement
• Partner with Account Executives to support upsell and cross-sell motions
• Maintain accurate records and contribute to forecast accuracy and account health

Requirements

• Passion for helping customers succeed and a drive to make an impact
• Grit and resilience; energized by challenges and persistent in finding solutions
• Exceptional organizational skills and attention to detail to manage multiple priorities
• Curiosity around SaaS, technology, or workforce development
• Basic understanding of business development, sales, or customer success
• Comfortable using various communication methods (emails, calls, meetings, webinars)
• Business sense and ability to analyze data to address customer situations
• Strong communication, organization, and time management skills
• Bonus: Experience in B2B SaaS and knowledge of the SaaS renewal process

Benefits

• Blended workplace with remote or hybrid setups depending on the role
• Mission-driven and guided by strong culture pillars
• Commitment to diversity and belonging
• Culture of trust, autonomy, and collaboration
• Focus on lifelong learning and team member growth
• Competitive compensation packages and comprehensive medical coverage
• Unlimited PTO and wellness reimbursements
• Access to a Pluralsight subscription and professional development funds