Senior Customer Success Manager – Remote, Equity Eligible

SafeBreach Inc.; United States; On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Fully remote work

Flexible PTO

Competitive salary and equity grants

Health, dental and vision insurance

Generous parental leave

Phone/internet stipend

Job summary

SafeBreach Inc. is seeking a Customer Success Manager (CSM) to join our global Customer Success team. You will be accountable for ensuring large enterprise customers adopt and realize SafeBreach’s recurring value while serving as their trusted advisor.

You will collaborate with security Directors/Managers, Engineers, and Architects to drive retention, expansion, and customer satisfaction. The role offers fully remote work from the United States (East Coast) with competitive salary, equity

Qualifications

• Minimum 5 years of Customer Success experience (CSM/Account Manager)
• Expertise in cybersecurity with vendors or security products
• Ability to manage multiple customer accounts and priorities
• Strong empathy, communication and relationship skills
• Willingness to travel ~30% to support customers

Responsibilities

• Build and foster customer relationships to drive engagement, retention and expansions
• Develop success plans aligned to customer objectives and timelines
• Advocate for customers and document feedback for internal teams
• Share best practices and learn about new security technologies
• Collaborate with SMEs and internal engineers to deliver effective solutions
• Translate product usage data into actionable guidance for customers
• Maintain regular touchpoints per SLAs and monitor progress against goals
• Proactively identify issues and coordinate remediation with SafeBreach teams

Skills

5+ years CS experience

Cybersecurity expertise

Account management

Customer empathy

Clear communication

Travel 30%

Job description

SafeBreach Inc. is seeking a Customer Success Manager (CSM) to join our global Customer Success team. You will be accountable for ensuring large enterprise customers adopt and realize SafeBreach’s recurring value while serving as their trusted advisor.

You will collaborate with security Directors/Managers, Engineers, and Architects to drive retention, expansion, and customer satisfaction. The role offers fully remote work from the United States (East Coast) with competitive salary, equity